You can make your reservation directly online from our website, in the option “Book now” in the home section, you can also access from this link → http://bit.ly/2sbOGZm
You can make your payment in cash or by credit card. (We accept VISA, MasterCard and American Express)
Yes, when the customer registers using a debit or credit card, most hotels and resorts block an amount on it. This amount is variable according to the type of rate reserved and can include the total price of accommodation, taxes, fees and a deposit for unforeseen expenses. In general, hotels and complexes release the block after five days of the guest’s departure, once the final payment has been received. Depending on your financial institution, the reimbursement of funds to your account may take 14 days or more. InterContinental Hotel Group, its branches, subsidiaries, franchises and agents are not responsible for the loss of the use of these funds or any other overdraft charges.
Both options are valid, you can do it as you prefer.
This card is used to guarantee the availability of the suite until you arrive at the hotel on the confirmed date. If you book, a fee that requires making a deposit or advance payment, this charge will be made to the payment card before your arrival date. For more information see the description and rules of the rate.
In case of paying by credit or debit card it is necessary to present official identification. Also, although it’s optional, it’s recommended to have your digital confirmation for any clarification.
Of course, you can approach the Concierge who will gladly support you in the process.
It is possible when it comes to flexible rates, some pre-purchase rates do not apply for changes or cancellations, if you are in this situation, contact us by the same means that the reservation was made to guide you through it.
Of course, you can make a wired transfer or bank deposit. We also offer the option of direct payment, for this modality it is important to present before the indicated time of arrival so that the reservation is not canceled due to lack of guarantee.
The minimum age is 18 years.
The confidentiality and security of your personal data is very important to us, so all the information you provide will be managed and protected properly. To learn more about it you can consult our Privacy Statement at https://www.ihg.com/content/us/es/customer-care/privacy_statement
Up to 12 years old.
Check in or check in time is at 3:00 pm and check out is at 12:00 pm
You can communicate by phone at (473)-138-0000
It is possible when it comes to flexible rates, some pre-purchase rates do not apply for changes or cancellations, if you are in this situation, contact us by the same means that the reservation was made to guide you through it.
You can contact by phone at (473)-294-7150 with Stephanie Gutiérrez or send an email to the address [email protected]
Yes, for more information about this, please contact by telephone at 473 294 7150 with Stephanie Gutiérrez or send an email to the address [email protected]
We have 56 suites.
We offer you 5 types of suites:
Yes, for your comfort and safety we have a underground parking lot.
We have a ballroom for your work meetings or events with a maximum capacity of 40 people.
We put at your disposal our Business Center, located on the first level, with internet access and comfortable facilities to work as you like.
Yes, we have free WiFi for our guests.
Yes we have room service for your convenience.
In our restaurant you can enjoy a signature cuisine, inspired by local cuisine, but adapted to an international style so that all our guests from anywhere around the world can enjoy; all made with fresh and seasonal local ingredients.
Of course, our restaurant is open to the general public who want to enjoy our delicious signature cuisine.
We are at your service from 1:00 p.m. to 11:00 p.m.
It is not necessary, you can go directly without a reservation in advance.
Please contact us by phone or whatsapp at (473)-138-0000 to inform you about the invoice process or you can send an email to [email protected]
At the moment we do not have facilities and adaptations for the care and needs of pets, so access with them is currently not allowed.
You can contact the emails [email protected] and if your area of interest is related to the kitchen to the mail: [email protected]
Calle de Pardo #5
Zona Centro
Guanajuato Capital
© 2019 All rights reserved. BJX Hotels. Developed by Lievant.
This post is also available in: Spanish